The demands on the support of fundamental IT structures of business processes of small and medium-sized enterprises are enormous. IT departments are often already completely occupied with the smooth operation of core applications and daily technical challenges. However, new workloads and evolving digitalisation processes require the provision and maintenance of additional infrastructures that need to be managed, monitored and operated securely at all times.
The Keyweb Managed Hosting Services support you in relieving your IT teams according to your needs. Outsource all the technical work and monitoring requirements on your servers and systems that only cost you valuable resources.
You decide which areas you want to take over yourself and which part of the responsibility and tasks you want to hand over to Keyweb. This saves you time and money. This way you and your staff can fully concentrate on your core business.
The special aspect about it: You have unrestricted root access and full control over your system at all times.
From experience, the Managed Service covers the standard needs of most customers.
You receive all the necessary technical support you need for the professional care and maintenance of your server.
After a clear agreement or request, our qualified system administrators will carry out all software installation, configuration and monitoring requirements for you.
from 29,- € / month1
For particularly high-maintenance projects and other special requirements with proactive, technical maintenance work, there is the Keyweb Managed Pro Service.
This service offers you the possibility to remain in control of your system and to react quickly to business changes without having to maintain your own cost-intensive on-call service.
In addition, you benefit from our well-founded expertise, which we have built up over almost 3 decades in many projects. All services of your Managed Pro Service are individually defined and contractually agreed with you.
from 236,81 € / month1
With the help of our successive support levels, we ensure that you can delegate as much control and technical work as you wish at any time. From standard support to the Managed Service, which is already included in all dedicated server tariffs, to the proactive Managed Pro Service.
29,- €
per month1
24,37 € net plus value added tax.
236,81 €
per month1
199,- € net plus value added tax.
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Managed
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Managed Pro
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Service level agreements as the basis of all support services
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Answering general technical questions & competent advice on technical matters
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Troubleshooting in the event of errors in the hardware and network infrastructure
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Central availability support
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24/7 by phone and ticket system | 24/7 by phone and ticket system |
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Managed
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Managed Pro
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Performing technical support work within business hours
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Primary hours Monday – Friday 7 am – 11 pm included (except on public holidays) |
Primary times Monday – Friday 7 am – 11 pm included |
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Performing technical support work outside of business hours
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Off-peak times Monday – Friday 11 pm – 7 am Saturday, Sunday, public holidays in Thuringia Remote Hands 58,00 € / 15 min. Remote Hands 232,00 € / hour |
Off-peak hours Monday – Friday 11 pm – 7 am Saturday, Sunday, public holidays in Thuringia 2 hours included |
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Managed
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Managed Pro
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|---|---|---|
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Support of the delivered state of the server based on KeyHelp or Plesk incl. software
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outside business hours at Remote Hands conditions | |
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Installation & configuration of software, operating system, FTP servers, SMTP servers, SSL certificates, name servers, programming languages
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outside business hours at Remote Hands conditions | |
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Implementation of updates
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outside business hours at Remote Hands conditions | |
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Distribution upgrades
|
outside business hours at Remote Hands conditions | |
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Migration
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Remote Hands |
included at any time within the 2 h Remote Hands |
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Consulting, planning and installing your backup solution
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outside business hours at Remote Hands conditions | |
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Backup restore
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Remote Hands |
included at any time within the 2 h Remote Hands |
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Housing support
|
Remote Hands |
included at any time within the 2 h Remote Hands |
|
Monitoring of supported services
|
outside business hours at Remote Hands conditions | |
|
Proactive monitoring
|
- | |
|
Consultation for problems with applications and services (where possible)
|
outside business hours at Remote Hands conditions | |
|
Assistance in detecting and combating security-related problems
|
outside business hours at Remote Hands conditions | |
|
Measures to eliminate security-related problems
|
Remote Hands |
included at any time within the 2 h Remote Hands |
|
Windows support
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Remote Hands |
included at any time within the 2 h Remote Hands |
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Managed
|
Managed Pro
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|---|---|---|
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In the basic version, the Managed Pro services include 2 hours of Remote Hands for 236.81 € / month. Depending on the expected support requirements, your included Remote Hands hours can be contractually specified in advance to e.g. 3, 4, 5 hours, etc. If more than the contractual number of included Remote Hands hours (minimum number of 2 hours) / month are required, these are also calculated at the preferential conditions of 116 € / Remote Hands hour. |
|
Service level agreements as the basis of all support services
|
|
|---|---|
| Managed | |
| Managed Pro |
Answering general technical questions & competent advice on technical matters
|
| Managed | |
| Managed Pro |
Troubleshooting in the event of errors in the hardware and network infrastructure
|
| Managed | |
| Managed Pro |
Central availability support
|
| Managed | 24/7 by phone and ticket system |
| Managed Pro | 24/7 by phone and ticket system |
|
Performing technical support work within business hours
|
|
|---|---|
| Managed |
Primary hours Monday – Friday 7 am – 11 pm included (except on public holidays) |
| Managed Pro |
Primary times Monday – Friday 7 am – 11 pm included |
Performing technical support work outside of business hours
|
| Managed |
Off-peak times Monday – Friday 11 pm – 7 am Saturday, Sunday, public holidays in Thuringia Remote Hands 58,00 € / 15 min. Remote Hands 232,00 € / hour |
| Managed Pro |
Off-peak hours Monday – Friday 11 pm – 7 am Saturday, Sunday, public holidays in Thuringia 2 hours included |
|
Support of the delivered state of the server based on KeyHelp or Plesk incl. software
|
|
|---|---|
| Managed |
outside business hours at Remote Hands conditions |
| Managed Pro |
Installation & configuration of software, operating system, FTP servers, SMTP servers, SSL certificates, name servers, programming languages
|
| Managed |
outside business hours at Remote Hands conditions |
| Managed Pro |
Implementation of updates
|
| Managed |
outside business hours at Remote Hands conditions |
| Managed Pro |
Distribution upgrades
|
| Managed |
outside business hours at Remote Hands conditions |
| Managed Pro |
Migration
|
| Managed | Remote Hands |
| Managed Pro |
included at any time within the 2 h Remote Hands |
Consulting, planning and installing your backup solution
|
| Managed |
outside business hours at Remote Hands conditions |
| Managed Pro |
Backup restore
|
| Managed | Remote Hands |
| Managed Pro |
included at any time within the 2 h Remote Hands |
Housing support
|
| Managed | Remote Hands |
| Managed Pro |
included at any time within the 2 h Remote Hands |
Monitoring of supported services
|
| Managed |
outside business hours at Remote Hands conditions |
| Managed Pro |
Proactive monitoring
|
| Managed | - |
| Managed Pro |
Consultation for problems with applications and services (where possible)
|
| Managed |
outside business hours at Remote Hands conditions |
| Managed Pro |
Assistance in detecting and combating security-related problems
|
| Managed |
outside business hours at Remote Hands conditions |
| Managed Pro |
Measures to eliminate security-related problems
|
| Managed | Remote Hands |
| Managed Pro |
included at any time within the 2 h Remote Hands |
Windows support
|
| Managed | Remote Hands |
| Managed Pro |
included at any time within the 2 h Remote Hands |
|
|
|
|---|---|
| Managed | |
| Managed Pro | In the basic version, the Managed Pro services include 2 hours of Remote Hands for 236.81 € / month. Depending on the expected support requirements, your included Remote Hands hours can be contractually specified in advance to e.g. 3, 4, 5 hours, etc. If more than the contractual number of included Remote Hands hours (minimum number of 2 hours) / month are required, these are also calculated at the preferential conditions of 116 € / Remote Hands hour. |
Book your Managed Service or Managed Pro Service when you order your hosting product. Or order your service directly via the ticket system in the customer portal KCP.
You have any questions?
Please feel free to contact us.
We look forward to answering your questions.
+49 361/6 58 53-55
Monday to Friday
8 am to 5 pm
Contact now by
email:
sales@keyweb.de
Start a chat now, simply click on the button at the bottom right.
24/7/365 secured support
optionally available for all hosting products
professional technical execution of all managed services by competent system specialists
you always have unlimited root access
you retain full control over your systems
you determine your level of technical support needs
valuable cost and time savings through reduced administration effort and best price-performance package
The implementation of particularly large and multi-layered IT projects with separate requirements usually requires a special degree of planning in advance. We are happy to support you here with our extensive know-how and consult you according to your needs so that we can plan and realise your IT projects together with you in an efficient, secure and resource-saving way.
We look forward to realising your project.
The best thing to do is to ask for your consultation right away!
always assured performance, thanks to flexible resource expansion
from 62,90 € / month1
dedicated base servers for larger projects and Internet applications
from 74,- € / month1
dedicated business servers for above average performance requirements
from 159,- € / month1
1The gross prices stated apply to consumers and include 19% VAT for Germany, other EU countries may differ. Charges are payable in advance for the respective billing period.
